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Cancellations and Refunds

  • Treatments/services are nonrefundable and not transferable to other individuals 

  • We require at least 48 hours’ notice to be given for any appointment cancellation

  • If you cancel within 48 hours of your appointment or do not attend a booked appointment, we reserve the right to retain your deposit

  • In the case of pre-paid treatments, the full cost of treatment will be forfeited

  •  You must use all single treatments purchased within 12 months of the date of purchase. The date of purchase is the date of the initial deposit.

  • •  The ONLY time a refund can be issued is if the client has a severe medical condition, supported by a doctor's letter.  

  •  If you are advised not to continue with your course of treatments for any medical reason, please obtain a medical report from your doctor. If you have used any sessions, this will be deducted from your refund value as a pay-as-you-go cost.Any refund agreed is calculated by subtracting the total list price of all treatments already taken, plus any charged for non-attendance, from the full price of the course of treatment, with the difference returned to you. You must understand that SkinA Laser Clinic  cannot be held responsible for any unknown side effects that may occur due to having any treatments.

                         Prepaid Treatment

  • If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals, treatment areas, or clinics.

  • Pre-pays have a 12-month expiry date (less than 10 treatments) or an 18-month expiry date (10 or more treatments).

  • 48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours or do not attend the appointment, the treatment will be forfeited.

  • You agree to these terms by purchasing pre-paid treatments.

    Gift Vouchers:

  • Gift Vouchers and pre-paid credit must be redeemed within 6 months of the date of issue. Failure to do so will render the gift voucher and credit invalid.

  • Gift vouchers are non-refundable. There is no cash alternative.

  • Gift vouchers can be used in conjunction with salon offers, promotions.

  • Gift voucher value can only be redeemed once.

  • If you partially use a gift voucher, the remaining value will stay valid until the expiry date shown on the voucher.

  • Gift vouchers purchased online will be received as electronic downloads.

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